By Ron Conti, Owner and Founder of Tech Marvel Monday morning, your busiest shop. CCC ONE keeps saying it can't connect, even though web pages load fine. The estimators call the software company, which says the problem is on your ...
By Ron Conti, Owner and Founder of Tech Marvel It's 8:15 on a Tuesday. CCC ONE is crawling at your second shop, the phones at the main location dropped twice before nine, and the person who usually handles your computers ...
By Ron Conti, Owner and Founder of Tech Marvel In January, your collision center IT budget looks finished. The number is approved and the shops are busy, so technology drops off your list. Then summer comes. An estimating workstation at ...
By Ron Conti, Owner and Founder of Tech Marvel Imagine your controller gets a voicemail that sounds like you. A parts vendor's banking information needs to change before the end of the day, and a follow-up email arrives with the ...
A second building changes the network question. The goal is no longer just to get a Wi-Fi signal across a parking lot. The business may need cameras to record continuously, computers to reach cloud and local systems, employees to use ...
By Ron Conti, Owner and Founder of Tech Marvel Open the average medicine cabinet and you'll probably find several things purchased for a specific problem: pain reliever, bandages, cough medicine, an old prescription, and something nobody remembers buying. Each item ...
An estimator opens a web page without trouble. Email is moving. A speed test may even look normal. Then CCC ONE reports that there is no internet connection or will not complete the task the employee needs. Both observations can ...
A collision center can have dozens of computers, phones, printers, cameras, Wi-Fi access points, scanners, and shop devices connected to the same local network. When several of them start failing at once, it is easy to assume the shop has ...
By Ron Conti, Owner and Founder of Tech Marvel It's late Friday afternoon when accounting receives a message that appears to come from the owner. A parts vendor's banking information has changed, payment needs to go out before the weekend, ...
When someone leaves a collision center, email is usually the first account everyone remembers. It's visible and easy to name. It's also only one way into the shop's systems. An estimator, parts manager, painter, or technician might also have Windows ...
Download the free Morris County Business Owner’s Guide to IT Support Services & Fees to learn what IT support should cost, what should be included in a solid contract, and how to spot hidden fees, slow response times, and security gaps before they put your business at risk.
