By Ron Conti, Owner and Founder of Tech Marvel Your IT person just gave notice, or the one you have is buried. Maybe the salesperson who is "good with computers" has been resetting passwords between deals for two years. Either ...
By Ron Conti, Owner and Founder of Tech Marvel The proposal is sitting on your desk. It has a per-user price, a page of included services, and a line that says "unlimited remote support." Your GM wants to know if ...
By Ron Conti, Owner and Founder of Tech Marvel Picture the controller next June, working through the month's invoices. Two service advisor workstations died in the same week and had to be replaced on a rush order. The CRM bill ...
A software vendor needs to troubleshoot a problem, so someone gives them remote access. The phone company needs to make a change. A copier vendor installs monitoring software. Someone who worked on the security cameras has a remote connection. Your ...
Suppose a Controller receives a voicemail that sounds like the Dealer Principal. A vendor payment needs to be changed before the end of the day, and a follow-up email arrives with the right name, title, and tone. Nothing looks sloppy, ...
Maybe an employee's Microsoft 365 account starts sending messages they didn't send. Maybe the finance department sees suspicious activity involving an account. An employee reports repeated MFA prompts they didn't initiate. Your security software identifies something on a workstation. Or ...
A customer submits a lead online. It reaches the CRM, but the salesperson still has to type part of it somewhere else. A vehicle changes status, yet the website or marketplace feed doesn't update when expected. By the time service, ...
A Controller asks a reasonable question before a cyber insurance renewal or leadership meeting: What are we doing to protect the dealership? The answer may include email filtering, multi-factor authentication, endpoint security, a firewall, backups, employee training, security monitoring, and ...
A customer enters information in one dealership system, but it never shows up where someone else expects it. The CRM is running. The dealer management system (DMS) is running. The internet is working. Nobody sees an obvious outage. Yet sales, ...
If one salesperson can't print, that employee needs help. If the internet, phones, or DMS is down across the dealership, you have a different problem. Sales, service, finance, parts, accounting, and management can all be waiting at once. The first ...
Download the free Morris County Business Owner’s Guide to IT Support Services & Fees to learn what IT support should cost, what should be included in a solid contract, and how to spot hidden fees, slow response times, and security gaps before they put your business at risk.
